Communication Skills for Managers

Communication is the bedrock of any relationship. Within organizations, communication between the different levels of management, within teams, and between the customer and the employees should be healthy, respectful and effective. 

Effective and professional communication helps put your point across to customers, ensuring that their concerns and requirements are properly heard. Empathetic response from the organization helps build goodwill and trust, which translates into customer loyalty.

Duration: 1 day
Mode: Classroom / Online

Benefits to the organization

Communication skills builds an atmosphere of transparency and openness that creates trust among organization and between colleagues.

It also helps employees convey information about services and products to customers and to communicate with them effectively, which increases customer trust and loyalty.

Course Contents

Active Listening vs Passive Listening
Practising listening
Listening and Speaking

NonVerbal Communication
Body Language - deciphering cues
Conscious body posture
Visual contact
Sharing visual contact

Clarity and concision in communication
Talking too much or too little
Density of ideas

Friendliness in communication
Being polite
Personalised communication

Types of communication
Face-to-Face vs written
Virtual vs real communication
Voice modulation in communication
Practising voice modulation

Empathy in communication
Understanding the other side
Disagreeing with grace

Why choose us

At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains,  around the world.  We have a team of highly motivated and experienced team of trainers.  Our trainings are designed to blend theoretical concepts with field experience.  The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.

Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.