Effective and professional communication helps put your point across to customers, ensuring that their concerns and requirements are properly heard. Empathetic response from the organization helps build goodwill and trust, which translates into customer loyalty.
Duration: 1 day
Mode: Classroom / Online
Benefits to the organization
Communication skills builds an atmosphere of transparency and openness that creates trust among organization and between colleagues.
It also helps employees convey information about services and products to customers and to communicate with them effectively, which increases customer trust and loyalty.
Course Contents
Listening
Active Listening vs Passive Listening
Practising listening
Listening and Speaking
NonVerbal Communication
Body Language - deciphering cues
Conscious body posture
Visual contact
Sharing visual contact
Clarity and concision in communication
Talking too much or too little
Density of ideas
Friendliness in communication
Being polite
Personalised communication
Types of communication
Face-to-Face vs written
Virtual vs real communication
Voice modulation in communication
Practising voice modulation
Empathy in communication
Understanding the other side
Disagreeing with grace
Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.