Effective and professional communication helps put your point across to customers, ensuring that their concerns and requirements are properly heard. Empathetic response from the organization helps build goodwill and trust, which translates into customer loyalty.
Duration: 1 day
Mode: Classroom / Online
Benefits to the organization
Communication skills builds an atmosphere of transparency and openness that creates trust among organization and between colleagues.
It also helps employees convey information about services and products to customers and to communicate with them effectively, which increases customer trust and loyalty.
Learning Objectives
By the end of this course, participants will be able to:
- Demonstrate clarity, confidence, and professionalism in verbal and written communication
- Apply active listening and feedback strategies to strengthen team collaboration
- Adapt communication style for diverse audiences—internal teams, clients, and stakeholders
- Use assertiveness techniques to manage conflict and influence outcomes
- Create impact-driven messaging aligned with company goals and client needs
- Strengthen executive presence through strategic storytelling and structured delivery
- Minimize misunderstandings and improve productivity via concise communication
- Apply structured frameworks for presentations, emails, and business meeting
Course Contents
- Module 1: Foundations of Effective Communication
Why Communication Matters: Linking skills to organizational success
Components of Communication: Verbal, nonverbal, writtenIdentifying Barriers: Common workplace disruptionsClarity & Brevity: Crafting messages that land
- Module 2: Audience-Centric Communication
Segmenting Audiences: Internal teams vs. external clientsTone Mapping: Professional, persuasive, consultativeMessage Framing: Matching intent with outcomeGoal Alignment: Linking communication to business objectives
- Module 3: Active Listening & Feedback Culture
Listening to Understand vs. ReactFeedback Models (SBI, STAR)Building Trust through ListeningEncouraging Peer-to-Peer Feedback
- Module 4: Assertiveness & Conflict Management
Assertiveness Techniques (DESC Method)Conflict Styles: Avoiding, competing, collaboratingLanguage of Influence: Framing difficult conversationsBuilding Confidence through Role-Play
- Module 5: Structured Communication Tools
Email & Memo Templates (BLUF, AIDA)Presentation Flow: Opening, body, closeMeeting Frameworks: Agenda setting & follow-upCreating Quick Communication Assets (Checklists, One-pagers)
- Module 6: Nonverbal & Visual Storytelling
Reading Body Language in MeetingsEnhancing Delivery with Gestures & Voice ModulationIntegrating Visuals into Messages (charts, infographics)Building Narratives using Data & Impact
- Module 7: Cross-Cultural & Remote Communication
Understanding Cultural Cues & Communication StylesRemote Team Dynamics: Clarity and contextVirtual Meeting EtiquetteAsynchronous Communication Best Practices
- Module 8: Integration & Application
Scenario-Based Practice: Team interaction, client pitchCommunication Audit: Reviewing live samplesFeedback from Peers & FacilitatorPersonal Communication Plan for the Workplace
Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.