Conflict Management Training

Conflicts in organizations and in daily life is inevitable.  Conflicts occur because peoples are individuals with different needs, ideas and opinions.

In the corporate environment, conflicts can seriously damage relationships, create an unhealthy work environment and reduce productivity.

Hence, it is vital that employees are provided with the tools and knowledge on how conflict can be resolved.

This course will help managers develop conflict resolution strategies, identify areas of potential conflict and defuse situations which can potentially result in conflict.

Duration: 1 day
Mode: Classroom / Online 
Deliverables: Courseware Hard/Soft Copies



Benefits to the organization

Conflict Management training gives employees the tools to identify areas of potential conflict in the organization and defuse them.  Conflict management prevents negative emotions  and vibes in the workplace from affecting productivity and improves overall morale in the workplace.  This enhances motivation and increases productivity and employee retention. 

Learning Objectives


By the end of the course, participants will be able to:

  • Diagnose root causes of workplace conflict across hierarchical levels
  • Employ structured models to manage and resolve conflict effectively
  • Demonstrate emotional intelligence and assertiveness under pressure
  • Mediate difficult conversations to preserve team dynamics and client relationships
  • Align conflict resolution approaches with organizational values and productivity goals
  • Foster a culture of proactive issue resolution and transparent communication
  • Strengthen decision-making in high-stakes and multi-stakeholder scenarios
  • Create action plans to manage recurring conflict patterns in their teams

Course Contents

  • Module 1: Understanding Conflict in Corporate Settings
Defining Organizational Conflict: Scope and impact
Productive vs. Destructive Conflict: Strategic differentiation
Identifying Conflict Triggers: Roles, processes, and personalities
Mapping Conflict to Business Metrics: ROI, team efficiency, and attrition

  • Module 2: Conflict Styles and Leadership Response
The Thomas-Kilmann Model: Competing, collaborating, compromising, etc.
Style Flexibility: Choosing the right approach for different scenarios
Managerial Blind Spots: How leaders unintentionally escalate conflict
Team Dynamics: Role of hierarchy, culture, and behavioral patterns

  • Module 3: Root Cause Analysis (RCA) for Conflict
Surface vs. Systemic Causes: Going beyond symptoms
Applying RCA Tools (Fishbone, 5 Whys) to interpersonal issues
Linking RCA to Communication Gaps
Conflict Mapping: Visualizing contributors and consequences

  • Module 4: Communication Strategies for Resolution
Assertive Language Models (DESC, Nonviolent Communication)
Reframing and De-escalation Techniques
Handling Emotional Triggers with EI Tools
Building Clarity and Alignment in Messaging

  • Module 5: Conflict in Cross-Functional & Client Settings
Managing Conflict in Interdepartmental Projects
Stakeholder Disputes: Balancing business and relationship goals
Conflict with Clients: Preserving brand value through resolution
Negotiation Tactics: Using sweeteners and off-ramps

  • Module 6: Mediation and Facilitation Tools
Role of Managers as Conflict Facilitators
Neutral Ground Techniques and Listening Loops
Structured Mediation Templates (Ground Rules, Consensus Building)
Case Simulations: Practice with peer feedback

  • Module 7: Decision-Making under Conflict Conditions
Prioritization under Pressure: Rational vs. emotional decision pathways
Scenario Planning: Forecasting outcomes of resolution styles
Risk-Based Approaches to Conflict Resolution
Aligning Decision Outcomes with Company Strategy

  • Module 8: Conflict Prevention & Culture Building
Embedding Conflict Management in Team Norms
Feedback Loops & Performance Reviews as Prevention Tools
Recognizing Early Warning Signs
Designing a Team Charter for Conflict Resilience




Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains,  around the world.  We have a team of highly motivated and experienced team of trainers.  Our trainings are designed to blend theoretical concepts with field experience.  The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.

Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.

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