Conflict Management Training

Conflicts in organizations and in daily life is inevitable.  Conflicts occur because peoples are individuals with different needs, ideas and opinions.

In the corporate environment, conflicts can seriously damage relationships, create an unhealthy work environment and reduce productivity.

Hence, it is vital that employees are provided with the tools and knowledge on how conflict can be resolved.

This course will help managers develop conflict resolution strategies, identify areas of potential conflict and defuse situations which can potentially result in conflict.

Duration: 1 day
Mode: Classroom / Online 
Deliverables: Courseware Hard/Soft Copies

Benefits to the organization

Conflict Management training gives employees the tools to identify areas of potential conflict in the organization and defuse them.  Conflict management prevents negative emotions  and vibes in the workplace from affecting productivity and improves overall morale in the workplace.  This enhances motivation and increases productivity and employee retention. 

Course Contents

What is conflict
Importance of managing conflict
Origin of Conflict
Inherited conflict vs spontaneous conflict
Conflict resolution strategies

Conflict Management Skills
Communication Skills
Emotional Intelligence
Empathy - Definition and Development
Cooperative Problem Solving
Understanding the Conflict - Stakeholders's perspective

The Process of Conflict Management
Conflict styles
Identifying the appropriate conflict style
Thomas Kilmann Conflict Mode Instrument

Conflict styles
Recognizing different styles of conflict
Recognizing your own preferred way of dealing with conflict
Identifying the impact of different conflict styles
Presentation, individual questionnaire and reflection, small group exercise and review

Process for managing conflict
Crosby’s conflict process
Stages of the conflict process
Initiating the Conflict Management Process
Different Stages of the Conflict Management Process

Managing the outcome of the conflict
Creative Problem Solving
Mapping the interests of the stakeholders
Brain Storming
Out-of-the-box thinking
Listening to divergent perspectives

Assertiveness in Conflict Management
Importance of assertiveness
Display of assertiveness and consistency
Influencing stakeholders to the desired point of view

Conflict Resolution Pathways
Using pathways to demonstrate possible outcomes
Identifying the most desirable pathway
Mapping consequences
Negotiating with stakeholders

Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains,  around the world.  We have a team of highly motivated and experienced team of trainers.  Our trainings are designed to blend theoretical concepts with field experience.  The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.

Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.