Emotional Intelligence, as has been defined by Peter Salovey and John Mayer is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
Emotional Intelligence helps us to understand our own emotions as well as that of others. This is crucial when working with different people in a organization or with members in a team. Emotions can be positively channeled to bring about a diverse perspective which helps decision making and enables creativity and innovation.
Duration: 1 day
Mode: Classroom / Online
Benefits to the organization
Emotional Intelligence helps understand the customer and build lasting relationships with the customer. Within the organization, emotional intelligence greatly aids the development of positive team dynamics. Employees are better able to understand the empathize with the needs and perspectives of their colleagues.
Emotional Intelligence improves job satisfaction, reduces stress and increases motivation in the workspace all of which directly benefit the organization.
Course Contents
Emotion and its Categories
Man's need for emotion
Being aware of our emotions
Exercising control over our emotions
The Five Key aspects of Emotional Intelligence
Self-Awareness;
Self-Regulation;
Motivation;
Empathy;
Social Skills.
Personal agenda in emotions
working in teams
The stages and levels in a relationship
Becoming social
Becoming likeable
The individual and his dependencies
How time affects relationships
Develop a standard for relationships
Develop Self Awareness
The stages of the Mind
How to become Socially Aware
How to develop Self control
Social experience and its classes
Managing Relationships
Handling Rejection
Role-Play
Authenticity in Interactions and Relationships
Values and their importance
Values and emotions
Approaching People
Role-Play
Communication and Social Relationships
Communication Techniques
Types of Questions
Closed interrogation techniques
Listening and Hearing
Winning people over
Types of People
Probing Questions
Conversation Softeners
Clarity in communications
Passive, Assertive and Aggressive
Balancing Social, Professional and Relational communications
Developing Social Interactions
Commit to change
Take concrete steps
Have goals
Introspect and reflect
Abandon unproductive habits and ways of thinking
Contribute and invest in others
Be a friend to someone
Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.