Emotional Intelligence, as has been defined by Peter Salovey and John Mayer is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
Emotional Intelligence helps us to understand our own emotions as well as that of others. This is crucial when working with different people in a organization or with members in a team. Emotions can be positively channeled to bring about a diverse perspective which helps decision making and enables creativity and innovation.
Duration: 1 day
Mode: Classroom / Online
Benefits to the organization
Emotional Intelligence helps understand the customer and build lasting relationships with the customer. Within the organization, emotional intelligence greatly aids the development of positive team dynamics. Employees are better able to understand the empathize with the needs and perspectives of their colleagues.
Emotional Intelligence improves job satisfaction, reduces stress and increases motivation in the workspace all of which directly benefit the organization.
Learning Objectives
By the end of this program, participants will be able to:
- Understand the core components of Emotional Intelligence and their relevance to leadership and collaboration
- Recognize and regulate their own emotional triggers in high-pressure or conflict-prone situations
- Empathize more effectively with team members, peers, and frontline workers
- Apply EI principles to improve team morale, productivity, and decision-making
- Communicate with clarity and emotional impact—especially during performance reviews, escalations, or feedback sessions
- Build stronger interdepartmental relationships through improved social awareness and rapport
Course Contents
- Module 1: Foundations of Emotional Intelligence
Defining EI: The five pillars (self-awareness, self-regulation, motivation, empathy, social skills)The science of emotional triggers and behavioral responsesRelevance to the manufacturing workplace: trust, leadership, and error reductionTraining Activity
- Module 2: Mastering Self-Awareness & Self-Regulation
Recognizing personal emotional patterns under stressManaging reactive behaviors in high-stakes scenariosThe “pause and pivot” technique for self-controlTraining Activity
- Module 3: Empathy & Social Awareness in Diverse Teams
Reading non-verbal cues and workplace toneUnderstanding team dynamics and emotional climateBuilding inclusive communication habits across roles and shiftsTraining Activity
- Module 4: High-Impact Emotional Communication
Giving feedback that motivates without alienatingHandling emotionally charged conversations with empathyActive listening as a leadership superpowerTraining Activity
- Module 5: EI-Driven Leadership at Work
Integrating EI into conflict resolution, goal setting, and mentoringLinking EQ to KPIs: engagement, retention, and safety metricsPersonal action plan: Building EI into your leadership style
Activity: Create an EI Improvement Map with 30-day leadership goals
Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.